After hearing the negative and positive comments about the World Juniors played in Buffalo, and working 10 out of 11 days in the service sector of the tournament, I would like to share some observations I made: Firstly, where were the greeters or volunteers stationed out front of the arena armed with maps, and information about restaurants, activities, and local attractions? Where were the shuttles willing to drive visitors for a nominal fee after and in between games to local neighborhood enclaves and destinations like the Elmwood strip, Galleria Mall, Chippewa Street, Rotary Rink, Niagara Falls, the Military Museum, the Hertel strip, Allentown? Why wasn’t there more coordination between this tournament and the bubble hockey tournament that ran parallel with it? How many visitors were made aware of the Stanley Cup exhibition at the Albright-Knox Art Gallery? How many visitors spent the new year with First Night in the Ellicott District or visited the winter light show at Delaware Park?